Addressing Implicit Bias in Customer Service Opens Doors to New Possibilities and Customers

As the coffee industry begins to re-navigate how they approach customer service, coffee professionals are taking steps to help baristas to best address systemic prejudices.
by Mykel Vernon-Sembach | February 19, 2019

Stories of Origin Proves Insightful to Portland Coffee Community

Specialty coffee is preparing for a swift change. As the industry looks toward its environmental and humanitarian impact, the current economic sphere has many coffee professionals questioning the industry’s foundational methods of production and…
by Mykel Vernon-Sembach | December 19, 2018