Three Cafe Owners Share Their Top Metrics for Growth

Identifying which key performance indicators (KPIs) you need to track can be the difference between getting by versus growing and thriving. 
by Haley Greene | September 6, 2023

Using Service Training to Empower Baristas

Baristas undergo weeks of training before serving coffee drinks—why companies should allocate the same resources to training for service and hospitality.
by RJ Joseph | March 2, 2023

Training For Efficiency Starts From the Ground Up

Efficiency is the main ingredient to a thriving cafe—yet also one of the most challenging concepts to teach. Here’s how to start incorporating efficient practices and teaching them to your staff. 
by Miranda Haney | October 26, 2022

How to Write a Great Barista Job Description (Examples + Template)

From scant descriptions to full-length novels, barista job postings can vary wildly. Here's what every job description should include, along with a free downloadable template.
by Anne Mercer | October 7, 2022

Is a Living Wage Valuable—Or Even Viable For The Coffee Industry?

The discourse around the United States federal minimum wage has fueled debate for nearly a hundred years. But many coffee workers are calling for more than the minimum and seeking a living wage for…
by Valorie Clark | October 5, 2022

What You Need to Know About Common Café Injuries

How cafés can protect their baristas and prevent workplace injuries.
by Regan Crisp | May 4, 2022

Hiring Good Managers: How To Empower Your Staff and Learn To Step Away

Identifying, training, and empowering a potential manager is vital to the health of your café.
by Kerry Miller | May 2, 2022

5 Ways to Create a Safer & More Productive Café Space

Ensuring that café spaces stay safe and productive requires more than just good intentions.
by RJ Joseph | April 29, 2022