Management

Effective inventory management can help coffee shops cut costs and increase profits. Read on for insights from three cafe owners to learn what works for them.

A new course offers coffee shop workers tactics and tools to de-escalate conflict. We took the class: here's everything you need to know. 

Barista jobs are sometimes treated as temporary roles, but investing in employee development can pave the way for fulfilling careers in coffee.

Interviews can be daunting, but when approached with care, compassion, and preparedness, can illuminate everything you need to know to hire successfully.

Exhaustion and job frustration are real in the coffee industry, and your shop's culture can be a powerful tool against burnout and staff turnover.

Identifying which key performance indicators (KPIs) you need to track can be the difference between getting by versus growing and thriving. 

Baristas undergo weeks of training before serving coffee drinks—why companies should allocate the same resources to training for service and hospitality.

Efficiency is the main ingredient to a thriving cafe—yet also one of the most challenging concepts to teach. Here’s how to start incorporating efficient practices and teaching them to your staff. 

From scant descriptions to full-length novels, barista job descriptions can vary wildly. Here's what every job description should include, along with a free downloadable template.

The discourse around the United States federal minimum wage has fueled debate for nearly a hundred years. But many coffee workers are calling for more than the minimum and seeking a living wage for…