We Went to De-escalation Training: Here’s Everything We Learned
A new course offers coffee shop workers tactics and tools to de-escalate conflict. We took the class: here's everything you need to know.
How to Create Career Pathways in Your Cafe
Barista jobs are sometimes treated as temporary roles, but investing in employee development can pave the way for fulfilling careers in coffee.
Five Questions Successful Interviewers Ask Job Candidates
Interviews can be daunting, but when approached with care, compassion, and preparedness, can illuminate everything you need to know to hire successfully.
Navigating Burnout Behind the Bar
Exhaustion and job frustration are real in the coffee industry, and your shop's culture can be a powerful tool against burnout and staff turnover.
Three Cafe Owners Share Their Top Metrics for Growth
Identifying which key performance indicators (KPIs) you need to track can be the difference between getting by versus growing and thriving.
Using Service Training to Empower Baristas
Baristas undergo weeks of training before serving coffee drinks—why companies should allocate the same resources to training for service and hospitality.
Training For Efficiency Starts From the Ground Up
Efficiency is the main ingredient to a thriving cafe—yet also one of the most challenging concepts to teach. Here’s how to start incorporating efficient practices and teaching them to your staff.
How to Write a Great Barista Job Description (Examples + Template)
From scant descriptions to full-length novels, barista job postings can vary wildly. Here's what every job description should include, along with a free downloadable template.
Is a Living Wage Valuable—Or Even Viable For The Coffee Industry?
The discourse around the United States federal minimum wage has fueled debate for nearly a hundred years. But many coffee workers are calling for more than the minimum and seeking a living wage for…
What You Need to Know About Common Café Injuries
How cafés can protect their baristas and prevent workplace injuries.