Operator Notes

Serve your existing customers this holiday season, and they’ll bring you new ones.

Have your logo on a mug? That’s a start. Here’s how to create a merch strategy that builds loyalty and affinity for your brand.

Competitors will copy your drinks, your captions, and your menus. So what, if anything, is truly yours?

Your brand values are meaningless unless you teach your team how to turn them into action.

You can’t force community by posting online, but you can facilitate the real-world connections that make it happen naturally.

Coffee subscriptions were all the rage. Now, interactive memberships are taking center stage.

Is the Pumpkin Spice Latte actually losing its grip on fall, or is it all wishful thinking?

The bar for menu innovation is getting higher. And higher. And higher.

The largest coffee chains in the U.S. all have one thing in common: endless customization.

Google Maps now integrates directly with Square and Toast. Here's how that impacts your AI answer engine mentions.