Haley Greene

Be silly, have, make videos and jump on the carousel: here are the new rules to increasing engagement for coffee shops on Instagram.

Many coffee shops go beyond serving coffee to create a sense of community through fundraising and supporting causes that foster inclusivity.

In the wake of the pandemic, consumers are engaging with coffee shops in new ways—how to meet the needs of a radically transformed customer base.

From composting to sustainable drink menus, discover how some cafés are taking their environmental responsibility up a notch behind the bar.

Jessica Han had always been drawn to flowers and coffee. For years, she dabbled in floral arrangements as a side hobby in her hometown of San Jose, California, making bouquets for friends and family…

The quality of your service is just as important as the quality of your drinks. How to set the tone for consistency and a high level of service throughout your cafe.

First impressions matter—are you creating the experience your customers crave? Here's what to think about when designing your café.

From iced lattes to frozen drinks, café customers can't get enough cold coffee. Find out how cafés can tap into the growing demand with a diverse cold drink menu.

A successful café starts with a great location. Learn how to evaluate potential locations and select the right place for your coffee shop.

We ask one of the most enduring questions in the coffee industry: is roasting in-house the right move for your cafe? Can it help build your brand, or is it way more annoying (and…