Anne Mercer

Coffee certifications can be a valuable tool for farmers and roasters—but can be cost-prohibitive and difficult to navigate. We explore the benefits and challenges of certification programs before a coffee ever reaches the shelf.

B-corp, organic, fair trade: what do all the certifications gracing the shelves of coffee shops and grocery stores mean? We take a closer look.

Coffee is on the move! Learn what products work best for mobile operations and how to maximize both space and revenue.

No boring mail days here: make your coffee subscription stand out with these quick tips from Upscribe’s subscription expert.

From scant descriptions to full-length novels, barista job postings can vary wildly. Here's what every job description should include, along with a free downloadable template.

Beyond the essentials, apps and software can provide immediate and long-term benefits to a coffee shop. But each piece of software comes at a cost—and not always a financial one.

People have consumed coffee for its stimulating effect since the beginning. Legend has it that Kaldi, a goat herder in Ethiopia, discovered coffee cherries when he noticed how energetic his goats were after eating…

Even after more than a century of industry innovation and growth, coffee advertising remains stale: here are six ads doing something fresh.

Looking beyond latte art competitions to connect folks over coffee.

Here's how cutting-edge shops are leveraging automation to create a memorable experience for customers and baristas.