Retail and Commerce

First impressions matter—are you creating the experience your customers crave? Here's what to think about when designing your café.

Many people's first interactions with a café are visual—and you don't have to be a photographer to take photos that define your brand and attract customers.

Originally a way for customers to personalize their coffee, the condiment bar may be a thing of the past.

Many cafés double as bike repair shops, bookstores, clothing boutiques. With the rise of ecommerce, some are using their space as a shipping locale.

In March 2020, thousands of coffee businesses were forced to close their doors—some never reopened. This is in memory of all the shops we've lost.

From iced lattes to frozen drinks, café customers can't get enough cold coffee. Find out how cafés can tap into the growing demand with a diverse cold drink menu.

After receiving what seemed like a dream order from a national distributor, Modest Coffee lost almost $250k: here's how they recouped it all—and what they learned from the deal gone wrong.

A successful café starts with a great location. Learn how to evaluate potential locations and select the right place for your coffee shop.

We ask one of the most enduring questions in the coffee industry: is roasting in-house the right move for your cafe? Can it help build your brand, or is it way more annoying (and…

Baristas undergo weeks of training before serving coffee drinks—why companies should allocate the same resources to training for service and hospitality.